Terms of Service

1. What ifasto is

ifasto provides technology that lets restaurants manage their waiting queue and offer an optional paid “skip pass.” ifasto is a technology provider only. The restaurant — not ifasto — is the seller and merchant of record for any skip pass. ifasto does not collect or hold your payment.

Operating entity: [LEGAL ENTITY NAME — to be completed on incorporation].

2. What a skip pass is — and isn’t

A skip pass gives your party a higher-priority position in a restaurant’s queue at the time of purchase. It is not a reservation, and it is nota guarantee of a specific seating time. Actual wait times are estimates and depend on the restaurant’s capacity, table turnover, and other parties in the queue.

You must be physically present at the venue to be seated. The restaurant confirms your party at the door and remains responsible for seating decisions, food, drink, and the in-venue experience.

3. Payments, refunds, and cancellations

Skip-pass payments are made directly to the restaurant through the restaurant’s payment provider. The price of a skip pass is set dynamically and shown to you before you pay. Your meal, drinks, and any other charges are billed separately by the restaurant.

Refunds and cancellations are governed by the selling restaurant’s policy and its disclosures under the Act on Specified Commercial Transactions (特定商取引法). Because the restaurant is the merchant of record, please direct refund and cancellation requests for a skip pass to the restaurant. ifasto can help facilitate communication but is not a party to that transaction.

4. Acceptable use

You agree not to:

• use the Service for any unlawful or fraudulent purpose;
• interfere with or disrupt the Service or its infrastructure;
• attempt to gain unauthorized access to any part of the Service;
• misrepresent your identity or party in a way that disrupts a restaurant’s queue.

5. Intellectual property

The Service, including its software, design, and content, is owned by ifasto and protected by applicable laws. These Terms do not grant you any rights in ifasto’s intellectual property except the limited right to use the Service as intended.

6. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, ifasto disclaims all warranties, express or implied, including fitness for a particular purpose. ifasto does not warrant that wait-time estimates will be accurate or that the Service will be uninterrupted or error-free.

7. Limitation of liability

To the fullest extent permitted by law, ifasto will not be liable for any indirect, incidental, special, or consequential damages, or for any matter relating to a restaurant’s seating decisions, food, drink, service, or refunds. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Changes to the Service and these Terms

We may modify or discontinue the Service, and we may update these Terms from time to time. The “last updated” date above reflects the latest version. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

9. Governing law

These Terms are governed by the laws of Japan, and any disputes will be subject to the exclusive jurisdiction of the courts of Tokyo, except where applicable consumer-protection law provides otherwise.

10. Contact

Questions about these Terms? Email arnav@ifasto.com.

See also our Privacy Policy.